Return and Refund Policy

Last updated: July 20, 2020

Thank you for shopping at Hey Sweetie.

This Return and Refund Policy has been created with the help of the Return and Refund Policy Generator.

The following terms are applicable for any products that You purchased with Us.

Interpretation and Definitions

Interpretation

The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.

Definitions

For the purposes of this Return and Refund Policy:

Company (referred to as either “the Company”, “We”, “Us” or “Our” in this Agreement) refers to Hey Sweetie , 40 Market Street, AB41 9JD.

Goods refer to the items offered for sale on the Service.

Orders mean a request by You to purchase Goods from Us.

Service refers to the Website.

Website refers to Hey Sweetie, accessible from www.heysweetieshop.co.uk

You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

Your Refund Rights

Food / Perishable items cannot be returned for a refund unless faulty or damaged.

You are entitled to request a refund on items You believe to be faulty or damaged, this excludes damage caused through postage by climatic conditions.

If You believe your purchase to be damaged or faulty, We invite You to notify Us within 3 days from the date on which You received the Goods or on which a third party You have appointed, who is not the carrier, takes possession of the product delivered.

In order to exercise Your right of refund, You must inform Us of your decision by means of a clear statement, with photographic evidence as proof. You can inform us of your decision by:

By visiting this page on our website: www.heysweetieshop.co.uk/contact

All damaged / faulty goods are then to be returned to Us – Please obtain proof of posting for your return.

We will reimburse You no later than 14 days from the day on which We receive the returned Goods. We will use the same means of payment as You used for the Order, and You will not incur any fees for such reimbursement.

Conditions for Returns

In order for the Goods to be eligible for a return, please make sure that:

The Goods were purchased in the last 14 days

The Goods are sealed in their original packaging

We reserve the right to refuse returns of any merchandise that does not meet the above return conditions in our sole discretion.

Returning Goods

You are responsible for the cost and risk of returning the Goods to Us. You should send the Goods to the following address:

Hey Sweetie

40 Market Street

Ellon

Aberdeenshire

AB41 9JD

We cannot be held responsible for Goods damaged or lost in return shipment. Therefore, We recommend an insured and trackable mail service. We are unable to issue a refund without actual receipt of the Goods.

This does not affect your statutory rights.

If you have any questions about our Returns and Refunds Policy, please contact us:

By visiting this page on our website: www.heysweetieshop.co.uk/contact